Have questions? Email Us
info@mybirthday.com.my

Terms of Service

 

PLEASE READ AND UNDERSTAND THESE TERMS & CONDITIONS

We want you to be happy with your purchases, so please read, understand and agree to the following terms and conditions:

1) Check Your Email
We will email you the custom design within 4 hours after you have submitted your order. Please check your email regularly.

 

2) Design Approval
We will process your order once you have approved the design. We will not be held responsible for any changes, misspelt names, mistakes or errors for the design once you have approved it for printing. 

 

3) Design Printing
The design will be printed on a sticker and pasted on the front side of the bag. 

 

4) Goodie Bag Size
The size of the bag is 20 cm length x 7.5 cm width. About A5 size, which is A4 paper folded into half.

 

5) Goodie Bag Colour
Goodie bag colours are subjected to availability. However, we will inform you in advance about this.

 

6) Delivery Duration
We will ship your order within 10 days after you have approved your design. If you are in a hurry, a rush order is available in KL and Klang Valley at an additional cost.

7) Shipping Address
To ensure on-time delivery, please make sure the following:

(a) the shipping address is correct.
(b) recipient's full name and contact number is provided.
(c) P.O Box and home address are not recommended.
(d) Someone can accept the items if you are not available.
(e) Office or shop address is highly preferred. 

8) Shipping Status
We will email you the shipping tracking number once the item is shipped.

9) Refund Policy
If your order is not what you have expected, we will gladly refund your money in full within 30 days of purchase.We will be happy to help you in any way that we can.